- Guests within walking distance will find directions to the hotel by tapping the icon with smartphones or tablets.
Could you print my document?
Yes, it's possible to print your file and if you need, please send us the document via the e-mail.
※It costs money.
Can all persons who are minor stay at your hotel?
It's non-problem for all person who are minor to check in.
Then there aren't any required documents.
May we store the valuables?
We would like you to make use of the safety box to store the valuables such as your passports/ money and so on by yourself.
We would like to inquire breakfast.
Our hotel's breakfast is one plate and juice, salad, soup, dessert and rice balls/some sandwiches are different every day (Boiled egg, milk, coffee, orange and rice porridge are served every day) and apart from boiled egg, salad, dessert and orange, it's possible to take as you like.
Then it starts from 7:00 to 9:30 at the lobby(the first floor).
Then please refrain from eating the plate in the room/pouring juice or milk due to the sanitation.
Moreover, we appreciate for your understanding that there are no special menus which are for a vegetarian/halal.
※It costs ￥800 per person/ day and you can purchase any time.
Could you make a wake up call?
It's possible to do that. So we would like you to tell us your room number, name and the desired time.
May we drink beverage placed in the lobby?
It's available to drink many kinds of tea, hot/cold water, coffee in the lobby anytime.
However, juice and milk served during the breakfast time is only for all of the guests who have meal coupons.
We would like to inquire the available time to use the lobby.
It's possible for you to use the lobby anytime.
However, we appreciate for your understanding the following points.
・After 23:00, we would like you to use quietly.
・During 7:00-9:30, the lobby is the place where all of the guests who have the meal coupons only use.
Can I send the luggage from this hotel?
It's possible to send your luggage from here by advanced payment or cash on delivery of Yamato Transportation (They are only available in Japan).
Then there are carton boxes(for a fee) and gummed tapes(free), please ask the staff.
Can people who don’t stay here come to the room?
We do regret to inform you that people who don't stay at our hotel ,excluding the current guests aren't allowed to go to the room.
Thus if you would like to meet the guest, please make use of the lobby.
Can we share breakfast with my kid?
It's possible to share breakfast with all children whose age is under 5, however, regarding all children whose age is over 6, you need to purchase the breakfast ticket which costs ￥800 per one.
※In the case that all children whose age is under 5 would like to eat the whole plate, you need to purchase the tickets for them too.
That's why we appreciate for your understanding that we'll check your kids passports.
Can we receive household medicine?
We do regret to inform you that we can't hand over household medicine to you due to "the Pharmaceutical and Medical Device Act".
However, we can tell you some drug stores around here.
※There are some sticking plasters and a clinical thermometer, so please ask the staff to use when you need.
Could you call taxi for us?
It’s possible to call taxi for you at the front desk.
However, you need to pay extra charge ￥410 and at the case of a reservation, you need to pay ￥820 too(We'll keep the money at the front desk once).
Then we appreciate for your understanding that it may be hard to catch taxi due to the bad weather.
If you would like to inquire more, please ask the staff.
Can I make an outside call in the room?
Sorry, you can only call to another room or the front desk.
So if would like to call to the outer person, please make use of the public phone near the main entrance.
Can I put the additional bed?
It's possible if you only make a reservation of our hotel for a normal twin room(At that time, you need to pay for ￥4,000 per night as extra charge).
Then if you make a reservation of our hotel for a double room/a small twin room, we can't offer it t you. We appreciate for your understanding this.
Is there any service of transportation bound for the airport ?
We do regret to inform you that there is no available service for transportation bound for the airport.
Thus we recommend you that you come here by train/taxi and so on.
※If you would like to inquire more, please check "Access", in our hotel'a homepage and refer to it.
Are there any available supplies for baby?
We regret to inform you that there are no available supplies (baby beds, baby bathes) in our hotel.
What is the check in and check out time
Check in: 15:00
Check out: 11:00
Can I stay with children?
Infants and toddlers(Under 5 years old) can share the bed with parents free of charge. There is no provision of baby cots or extra beds.
Can I smoke in the rooms?
All the rooms in the hotel are no-smoking. Please ask the staff about smoking areas.
When does the cancellation charge start?
Depending on the timing of the notification, cancellation fees occurs:
One day prior to stay date: 20% of the total charge
Same day: 80% of the total charge
No-show: 100% of the charge
Reservations made through the travel agents should directly enquire with their own agents.
Are there any rental items that can be used in the rooms?
Mobile phone charge
Blankets etc. can be provided. Please ask the front desk. Please note these items are limited in numbers.
Is there Parking?
We apologize there is no parking in the hotel. Please use the Public Ueno Parking center of affiliated parking space.
Address: Taito Ku Ueno Koen1-50
Parking rate with stay: 2000Yen /16:30 to 10:30AM the next day (No repeated entries allowed)
For this discounted price, [discount coupon] is required.
We apologize for the convenience but please visit once to obtain this coupon. There are coin parking spaces around the hotel that are not affiliated with us.
Can I use high speed internet?
All the rooms have an access to wireless high speed LAN and cable LAN. Also, wireless LAN is accessible in the Lobby area on the first floor. A designated ID and a password is required to access wireless LAN. Please refer to the instructions provided in the room. Please confirm on the usage terms and conditions prior to accessing the internet service.
Confirming the terms and conditions while using the internet service.≫
Can I send my luggage to the hotel prior to my stay?
Yes, we can look after it. Please ensure to write the name and date of stay on the name tag of the luggage. Postal charge should be paid prior.
Can you look after my luggage prior to my check in?
Yes, we do that for free of charge. Please let the staffs at the front desk know.
Can you look after my luggage after I check out?
Yes, we do that for free but should be collected within the same day. If a guest is staying again on another day, we look after the luggage until the next check in.
Can I request on the room number and the level I want to stay in?
We cannot guarantee on this request but we can take into consideration.
Is the reservation confirmation required?
No, it is not required. If the reservation is made through the travel agent, please bring the confirmation with you.
Is it okay if the arrival time differs from what had been told during the time of reservation?
The arrival time at the time of reservation can be approximate. However, if that arrival time differs by more than 2 hours or if it is after midnight, please inform us before your arrival.
Can I do early Check-in?
Usually we do not have provision of early check in. However, depending on if the rooms are ready it may be possible, please see the staffs at front desk.
Can I do late Check-out?
Depending on the availability of rooms, we can consider. Additional charges apply as per below:
1000 Yen for each hour passed after check out time.
After 3 hours, charge for one night accommodation.
What is the accommodation tax for Tokyo Metropolitan?
Please refer below:
The accommodation tax is not imposed for a guest where the nightly rate is below 10,000 yen, above 10,000 yen and below 15,000yen and above 15,000 yen.
The tax rate of the accommodation tax for 100 Yen or 200 yen is based on 1 guest for 1 night accommodation.
The nightly rate for the accommodation tax does not include other charges such as meals but is purely the stay charge only.
● The nightly rate includes (that is subject to imposition of tax)
・The nightly stay charge.
● The major rates not included in the nightly charge (is not subject to imposition of the tax)
・The amount equivalent to the consumption tax.
・The other charges other than the stay charges such as meals, video, cleaning etc.
In Oct.2019, the accommodation tax for Tokyo Metropolitan will change as follows;
We appreciate for understanding this.
These Acts/regulations of accommodation tax rate of Tokyo Metropolitan was promulgated on 10 April, 1998. On 1 October, 1998 it was executed as "Tokyo Metropolitan accommodation Tax Act".
Is there laundry service?
Yes, there is. ※ However, the laundry factory does not operate on Wednesdays/weekends or public holidays. On the second floor of the building there are 2 coin operated laundries. Washing machine: 300 Yen/ wash; dryer 100 Yen/ 30 minutes.
Can I pay with credit cards?
Yes, you can. (UC, JCB, VISA, Masters, Amex, Diners
May we wait for cancellation?
We regret to inform you that we don't accept waiting of the cancellation.
Can I book more than one rooms at a time?
At one time, only up to 10 rooms can be reserved. If more than 10 rooms are require, please repeat the reservation for additional rooms.
In the calendar of availability of rooms, the symbol of [-] has been shown. How much is the rate?
For the rooms with [-]No availability, it indicates either the room offered rooms are fully booked or the rates have not been set and these rooms cannot be booked. Depending on the reservations status, this is often changed and so we cannot suggest on [-]No availability. The rate is displayed once the reservation can be made, so keep checking on it.
Is the displayed rate based on per person?
The displayed rate is based on per room. However, the page where the packages are introduced might have rates on a per person basis, so it is best always to confirm.
When I proceed with reservation, it shows [no available rooms]
If there are other guests booking the last room at the same time, the room will not be available to the guest who completes the booking at the last.
How long before can I book the rooms?
The packages differ with the season and the duration. Please check inside the link of the displayed packages from the search results.
What is the maximum number of days I can stay?
Depending on the packages, the number of days that can be reserved differs. Please check the details of the packages.
Why didn’t I receive the email of confirmation of reservation?
The confirmation of reservation is sent to the email registered at the time of member registration. If the email address registered is invalid or the setting rejects the receipt of the email, you will not be able to receive it. Editing or confirming the details from member's profile, please check your reservation status from view [confirm/change/cancel reservations]. If the status is reserved, you can check in without the confirmation sheet on hand.
Please let me know on the system requirement on the browsers.
Recommended browsers are:
■Internet Explorer version 8.0/9.0/10.0
■Firefox version 3.6.14 or higher
■Safari version 5.0 or higher
■Google chrome version 6.0 or higher
Confirm/Change/Cancel a reservation
What do I need to do for the confirmation of reservation?
The status of reservation can be confirmed from "reservation change/confirm/ cancellation".
I mistakenly cancelled the reservation which I would like to revert. What do I do?
Sorry for the inconvenience but once the reservation is cancelled, it cannot be retrieved. In that case, please check the availability of rooms and proceed on the reservation through the website.
What do I do to cancel the reservation?
Please proceed through the "confirm/change/cancel". The process will not be complete until the "cancel reservation" is clicked. If the cancellation is completed, "reservation cancelled" is displayed on the screen. Also, the confirmation of cancellation is sent to the registered email. After completing the cancellation, please make sure to check the status from [reservation confirmation/change/ cancellation]. But, the cancellation deadline on the website varies with the package. If the deadline is passed, please contact the facility directly.
What do I do to reduce my reservations from 2 rooms to 1 room?
The unnecessary reservation can be cancelled from "reservation confirmation/change/cancel". (Please be careful as each confirmation number is issued to each room.)
What do I do to reduce the number of days of stays?
Please proceed through "reservation confirm/change/ cancel". The number of days can be reduced from "change reservation" of the corresponding package. Depending on the package with fixed on the number of days, it might not be possible to reduce the number of days.
I reserved for 1 night but I would like to increase the number of days, what do I do?
Please proceed from "reservation confirmation/change/ cancel".
Can I use the system to make reservation for family and friends?
In the system, it can be used for stays to guests other than the member. There is a space to fill in the name of the representative at the time of reservation, so fill in the name of the guest in there who is staying.
Become a member
I have registered my membership but forgot my password.
From the members login page, click on the link [forgot password]. The link to reset the password will be sent to the registered email and please reset your password from there.
I would like my stay history to be removed, what do I do?
The history of the past reservations and current reservations are all displayed on "stay history" and it is not deleted automatically. It is an inconvenience that due to our system limitation, the alteration on the usage history cannot be made and also please understand it is not necessary as a personal requirement.
I have several registrations. What do I do to merge all the history?
The details of different members cannot be merged into one. If there are several registrations, it might lead to confusion on which account is being used, so please process the membership deactivation for the unnecessary account.
Will I be able to resume my membership once deactivated?
If the membership is deactivated once, it cannot be activated again. Please make a new registration.
I forgot my membership ID and password but I changed email address due to which I cannot receive the enquired information.
For our security reasons the password reset requests cannot be sent to any other address other than the registered email. From the top page of reservation please make a new registration.
Isn’t there the chance of registered email address being duplicated with another guest?
It omits on the already registered email address, so need not worry.
What do I do to deactivate my membership?
Please process through "the guests profile confirmation/change/cancel" from members page.
Is it possible to register on the Corporate name/group name?
Please register on the name of the individual person who accesses the site. On this site, as the personal information of the person registered is confirmed, so please refrain from registering the corporate name or Group name.
Can the same email address be registered for the login of more than 2 people?
One email address can be registered to login by only one person. If an email address is shared among more than 2 people, we are not responsible for any access to account by a third party other than the members. However, several emails can be registered for the confirmation of reservations to be sent.
Can I register with the email address of mobile phone?
On this site, the registration of mobile email address is possible for the confirmation of the reservation to be sent. Please understand if the confirmation does not reach due to designated domain receivable.
I cannot login even when I enter the registered email address and password.
The password or the registered email address might have been different to the registered information. Please click on the link of [forgot password] on the login page and the password reset URL will be sent to the registered email address. Please reset your password then.
What do I do when the registration confirmation email is not sent to me?
The confirmation of registration is sent to the registered email of the guest. If there is error in the email address, the email cannot be confirmed. Please check the email address from [the guest profile change/confirm/ deactivate] of the member's page. If there is an error, please process on change. Also, the confirmation of reservation can be done through the web. The members can confirm through [reservation confirm/change/ cancel] upon login. The non-members can confirm the reservation if the reservation number is known; however, please enquire with the hotel if there are any confusions.
Are there any charges to register?
Everything is accessible free of charge on this system. There are absolutely no charges such as registration fee, membership fee or annual fee.
What is the difference between member registration and non-member registration?
On our system, non-member registrations are required to fill in the guests details on each reservation whereas the member's registration can use the login ID and password after the initial registration. The member's registrations frees the hassle of registering in required fields repeatedly.